Privacy Policy

At Focus AI, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.

• Account Information: We collect your name and email address when you create an account.
• Call Data: We process calls live and may store temporary logs. However, we do not permanently retain call logs.
• Model Training: We may use segments of call data to improve our AI models.

• To manage your account and communicate with you via email.
• To process calls and provide our services.
• To enhance our AI models and improve our platform.

We use trusted third-party providers to process data, including:

• Deepgram
• Google Cloud Vertex AI
• OpenAI
• Supabase

We ensure these providers adhere to strict data privacy standards.

• We do not sell your personal information to third parties.

You can opt out of any data-related processing by emailing us at [email protected].

We take security seriously and use modern practices to protect your information.

We may use cookies or similar technologies to improve user experience, analyze traffic, and personalize content. By using our platform, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to any inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal obligations.
• Portability: Request to receive your data in a portable format.
• Objection: Object to the processing of your data in certain cases.
• Restriction: Request to restrict processing under certain circumstances.

To exercise these rights, email us at [email protected].

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know: Request information about what personal data we collect, use, and disclose.
• Delete: Request deletion of personal information, subject to legal obligations.
• Opt-Out: Opt-out of the sale of personal data (we do not sell personal information).
• Non-Discrimination: Receive equal service and pricing even if you exercise your privacy rights.

To exercise these rights, email us at [email protected].

Our platform is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal data from children. If we become aware of such data, we will take immediate steps to delete it. If you believe we have collected data from a child, please contact us at [email protected].

If your data is transferred outside your jurisdiction (e.g., to the United States), we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data.

In the unlikely event of a data breach, we will notify affected users promptly and report to relevant regulatory authorities as required by law.

We may update this policy from time to time to reflect changes in our practices or legal requirements. If significant changes occur, we will notify you via email or within the platform. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].